A List for Meg’s Birthday!

Thirty-something years ago, in some wee town in the middle of the Canadian prairie, Meg was born. Meg loves lists, so it’s only fitting that, as part of her birthday present, Meg asked the three Boston men in her life — my son, Ethan; stepson, Devon; and me — to each answer a list of [...]

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A Case Study for Using Social Media in a Service Industry

Renting an apartment seems to be a pretty straightforward service business: space for money. Of course, anyone that’s ever rented to or from someone knows it’s not as simple as that. Whether it’s a maintenance issue, or a noisy party, or an impending home improvement project, there’s a need for additional communication between landlord and [...]

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When The Smiths Tell You To Ask, You Ask

Have you ever experienced the dramatic effect of the right song playing at just the right point? Something like that happened to me yesterday afternoon. I had a conversation with a friend I know through social media about an available position at their company. One of the first things (s)he said was, “I had no [...]

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Are You Waiting Until You’re Popular To Be Yourself? What Then?

The overly-long title for this post comes from two posts that I read recently. They both relate to the degrees to which we edit ourselves in the social media world, and they got me thinking about how I do or don’t edit myself. Justin Kownacki wrote about how, afraid to offend anyone, we censor ourselves, [...]

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Lessons from #BUSMC

Yesterday, Tyson Goodridge reached out to me. He’d double-booked himself and asked if I could cover for him at the Boston University PRSSA’s social media contest. It turns out Tyson asked several people, so both Jeff Cutler and I showed up in his place. No worries, BU PPRSA Vice President Eric Leist had another chair [...]

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Today.

Thumbnail image for Today.

26 years ago today, my mother died. Emma Mae Waters was getting out of work at the New Hampshire state mental hospital, where she was a nurse. While on her way to her car, she was abducted by Robert Bruneau, her estranged and abusive husband — my stepfather. Long story short, she didn’t get out [...]

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